Which role primarily focuses on investigations and liaising with outside entities?

The role that primarily focuses on investigations and liaising with outside entities is Internal Affairs. This unit typically investigates complaints or allegations against members of the organization, ensuring that personnel conduct is in line with established guidelines and standards. Internal Affairs also plays a crucial role in maintaining accountability and transparency within the organization by interfacing with external bodies such as legal authorities or oversight committees. Moreover, this department often collaborates with law enforcement and other agencies on matters that require a detailed investigative approach, thereby strengthening the overall integrity and professionalism of the fire-rescue service.

In contrast, the Emergency Response role is centered on immediate action during emergencies, focusing on life-saving measures and fire suppression. The Operations Bureau generally deals with the management of daily operations and resource deployment during incidents, while Special Operations focuses on specialized emergency response techniques, such as hazardous materials handling or technical rescue. Each of these roles plays a vital part in the overall mission, but Internal Affairs is specifically tasked with investigations and external communications, setting it apart in this context.